News & Blog

How To Take a Screenshot

News & Blog

Note: This guide comes from a member of the Web Teks Product Analysis team. We hope it is helpful when you send in your next support ticket.

When someone’s helping you online or over the phone with a problem on your computer or smartphone, sometimes they really need to see what’s going on. Luckily, every operating system comes with a way to capture the display to an image file, or “screenshot.”

The person helping you with your computer is bound to have e-mail, so ask them for their e-mail address. When you take a screenshot, you create a picture that you can send to the e-mail. Here’s how:

WINDOWS

If you’re on a Windows desktop or laptop with Windows 8 or 10, you can take a screenshot in just one step: On your keyboard, hold the Windows key and press the PrtScn (Print Screen) key. A screenshot file will go to your Pictures folder under “Screenshots.”

When you start a new e-mail composition in your e-mail software, you can add the file as an attachment. This is usually represented by a paperclip icon.

For Windows 7, it takes more than one step: 
1. Press the PrtScn key. 
2. Open the Start Menu (press the Windows key) and open the Paint app that comes with Windows. You should be able to just type “paint” to bring up the icon to click. 
3. Paste the screenshot to paint (hold the CTRL key and press V) and save the picture file. You can also try pasting the screenshot into a new e-mail composition instead; whether that works will depend on your e-mail app.

more info >

MAC

If you’re on a Mac or a Macbook, all you have to do is press three keyboard keys at the same time: Command, Shift, and 3. A screenshot file will go to your desktop.

When you start a new e-mail composition in your e-mail software, you can add the file as an attachment. This is usually represented by a paperclip icon.

more info >

IPHONE/IPAD

Screenshots are simple in iOS too: Just hold the Sleep/Wake button then immediately press the Home button.

You’ll see the screenshot in the Photos app. When viewing the screenshot, tap the Share button to add it to an e-mail.

more info >

ANDROID

If you have an Android phone, the way to take a screenshot can depend on your brand of phone. Usually you can hold the Power and Volume Down buttons until you see a screenshot animation. If your brand is Samsung, try holding the Power and Home buttons.

You’ll get a screenshot notification, and you can tap that to see and share the screenshot.

more info >

WINDOWS PHONE

To take a screenshot on Windows Phone, all you have to do is hold the Volume Up button then immediately press the Power button. You’ll see the screenshot in the Photos Hub.

more info >

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