Website Management

Time is of the essence when it comes to your online presence and Web Teks’ website maintenance system is designed to streamline the process for responding to requests. We recommend using a pre-authorized number of hours for the management of your site/system(s). Doing so allows us to move rapidly on your website management requests without being delayed by a quote/bid/response process – which means we are more able to produce results. Of course, you are only invoiced for actual time spent.

Management Services Available

  • Updates and changes to content on existing pages
  • Creation of new web pages within existing website
  • Formatting and posting of content images
  • Creation of online forms
  • Repair of accessibility problems
  • Any post warranty issues (if applicable)
  • Site design, graphic design, navigation design, header/icon/logo design
  • Programming, database development, application development
  • Advanced Content Management System training for existing or new personnel

 

Response Time

Severity    Description Response Time    Correction Time

1

A "critical problem." Data corruption or system hangs during normal operations. The program is unusable, and the error severely affects the client's operation.

*1 hour

Reasonable efforts to resolve within 1 business day.

2

A "major problem." Important function is not available. The error severely restricts operations. The errors do not corrupt data, but keep the client from performing essential duties.

3 hours

Reasonable efforts to resolve within 3 business days.

3

A "minor problem." The program does not perform the task in a proper, orderly manner, but does not seriously affect the client's productivity.

8 hours

Reasonable efforts to resolve within 5 business days.

4

A "very minor problem" that is not significant to the client's operations. Irritations to the client causing slight loss of productivity. The client can circumvent the issue.

24 hours

Reasonable efforts to resolve within 10 business days.

5

A "cosmetic issue" (Graphical user interface GUI, misspellings, etc).

48 hours

Reasonable efforts to resolve within 14 business days.

 


*Web Teks support personnel will prioritize issues based on the severity of the problem.  Issues ranked with a Severity-1 shall be handled first in all instances.  In the event that there is a disagreement on the classification of severity between Web Teks support personnel and the Customer reporting the issue, the Customer's classification shall control.

 

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